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024 - Tech Support Stories [Part 1]
An IBM
tech was checking out a returned Aptiva PC and discovered that the owner, who
was signing up for an Online Service, had taken the instructions "enter your
credit card number" a little too literally. During the repairs, the technician
pulled the man's credit card out of the 3.5 inch floppy drive.
When a
woman customer called with a question about her PC and dutifully supplied the
serial number, the technician checked records and said, "I see you have an Aptiva."
Before he could say anything else, the woman shrieked and said she would be
right back. When she returned, the customer rep asked her if everything was
all right, she said, "if I had known you could see me, I would have never called
in my bathrobe."
One novice
customer misinterpreted a customer service rep's suggestion to "open a window."
Instead of clicking on a different program icon, which was what the technician
meant, the customer went over to a real window and opened it. The technician
realized there'd been a misunderstanding only when the customer asked if it
was OK to close the window cause the room was getting chilly.
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